CASCO Finds a Solution for a Valued Customer

Cynthia C., an HCA member from Missouri and current customer, was inquiring regarding an issue her facility’s emergency department transport staff had been experiencing regarding the transfer of patients off of our polyurethane surface. To help find a suitable solution to this problem, Nancy worked with Cynthia to find an alternative surface that would make transferring patients easier on the staff. The solution to the problem was to switch from polyurethane stretcher pads to our conductive fabric stretcher pads, which Cynthia’s staff loved and continue to purchase today. This is just one of many examples of how we go out of our way to meet our customers’ needs.